The Latest Incontinence Products & Advice

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Next day delivery available, including Saturday’s, on 98.7% of orders when placed before 4pm Monday –Friday

Delivery Information

 

 Christmas Opening Times

Once you have found the right product for you, Age UK Incontinence Advisors offer a range of good value, convenient delivery options depending on your location. Place your order before 4pm and receive it as early as 12pm the next day in some areas!

Delivery Area

Convenient Delivery Options

Delivery Times

Order Monday to Friday before 4pm 

Delivery Charges EX. VAT

Order Value Below £50

Order Value Above £50

 

 

 

 

UK Mainland

Click and Collection

 

Your Order will be ready for you to collect after 30 minutes from our Shropshire Warehouse

(Open Monday to Friday 9am to 5pm)

FREE

FREE

Pre 12pm Next Day Delivery

Order before 4pm Monday to Friday for delivery before 12pm the Next Day (inc. Saturday).

£9.99

 

£6.99

Next Day Delivery

 

Order before 4pm Monday to Friday for Next Day delivery (inc. Saturday). Delivery between 7am and 9pm.

£4.99

 

£1.49

Economy Delivery

Order before 4pm Monday to Friday for
delivery within 3 days (inc. Saturday). Delivery between 7am and 9pm.

£3.49

 

FREE

Northern Ireland, Isle of Man, Isle of Wight
and Scilly Isles

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3 working days. Delivery between 7am and 9pm.

£4.99

 

Scottish Highlands and Islands

Standard Delivery

Order before 4pm Monday to Friday for delivery within 5 working days. Delivery between 7am and 9pm.

£4.99

Channel Islands

 

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3 working days. Delivery between 7am and 9pm.

£4.99

Republic of Ireland

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3 working days. Delivery between 7am and 9pm.

£14.99

* Deliveries are subject to the size of the parcle, courier company used and geographical location. Call for more information 0800 046 1501

 Direct and Heavy Item Delivery

 A small number of products are labelled with DELIVERED IN  2, 3, 4, 7 DAYS or 2 WEEKS. These products are delivered directly from carefully selected manufacturers. Some of these items are heavy and incur a delivery charge of £55 ex. VAT. Parcels are not tracked but if you call our Customer Service Team on 0800 046 1501, they will happily update you on the delivery of your parcel. Please see Direct Delivery information below.

 

Delivery Area

Convenient Delivery Options

Delivery Times

Delivery Charges ex. VAT

UK Mainland

Direct Delivery

 

Dependant on product

£4.99

 



Mixed Delivery Options

If your order consists of more than one product with different delivery times, then individual products may be sent out at different times to ensure you get your products as soon as possible. Don’t worry this service is at no extra cost to you!

How to Track an Order

Delivery Tracking

If your order is despatched using our Courier then you will automatically be sent an email with a consignment number that starts with ‘JD’. You can use this to track the current status of your parcel. In addition, when you are going through the Checkout Process, you can enter a mobile number in the Telephone box at the Delivery Information step in order to receive an SMS alert with the an AM or PM estimated time of arrival for no extra charge!

If your order is despatched using Royal Mail or is a Direct Delivery then you cannot track your order but feel free to call our Customer Service team and they will happily update you on the status of your order. 

Can’t wait in all day to receive your parcel?

One of the problems with ordering online is that you can’t wait in all day to receive your parcel. Well don’t worry. Orders are delivered between 8.30am and 9pm or with your post if your order is sent using Royal Mail. Age UK Incontinence Advisors understand how tedious it can be waiting in all day so we have a few measures in place to make receiving your order as pain free as possible!

Leave Safe Policy

Waiting in all day for a parcel can be boring. For your convenience, we have a Leave Safe Policy with the courier. This means that if you are not at home when the courier delivers your order, then they will attempt to leave it in a safe place like with a neighbour, in a garage or porch way. 

If the Driver is unable to find a safe place, then they will leave a card and take the parcel back to your local service centre. Use the reference number and telephone number on the card to arrange a suitable time for delivery or collection.

At the moment, this doesn’t apply to Direct Deliveries.

Discreet Packaging

Age UK Incontinence Advisor's are aware of how important your privacy is when receiving your order. All parcels are discreetly packaged in either an unmarked box or a black bag.  Any postage labels will have reference to Choiceshops Ltd so that you can be totally confident that the nature of the order is only known by you.

What do you do if your order doesn’t arrive when you expect?

98.7% of orders are delivered on time. In the unlikely event it does not arrive when you expect then please call or email one of our Customer Service team members who will sort out the problem with minimum fuss.

The Legal Information

When you buy products from us, delivery is included in the contract. Under the contract formed, we will deliver the goods to a place specified by you, the customer. This might include your own address; friends or relatives address. Although delivery is included in the contract we will itemise the delivery charge made on your invoice. 

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