What are the benefits of Disposable products?
Disposable products are able to offer much higher absorbency levels when compared to washable products. There is also a much larger range of choice, ranging from slim line rectangular inserts for light incontinence to large All In One products (adult diapers) capable of dealing with heavy to very heavy levels of incontinence. To view our range, click here.
What are the benefits of Washable products?
Washable products can have a cost advantage over disposable products. Although initial costs can be higher, because the products can be reused many times, the cost in the long run is reduced when compared to disposable products.
Washable pants look like normal underwear and tend to be manufactured out of more comfortable materials like cotton. They are perfect for light, bladder weakness. Mesh Support pants should be worn with Small or Large Shaped Pads. The secure fitting pants hold the pad close to the body for protection and to avoid leaks.The range of Waterproof Pants can be worn over a disposable product for extra protection. Some people use them over incontinence aids when they go swimming.
Why not take a look at our range, just click here.
What if I find a cheaper price somewhere else?
Then challenge us! We will beat any advertised price, offer or deal, online and instore by 5%!
We work hard to ensure that our prices are the best in the market so much so that we guarantee it even after you’ve purchased it from us! If you find somebody cheaper than us, just call us on 0800 8498032 with the details of the retailer, products, retailer and price. We’ll do the rest.
A few simple terms apply:
1. Price beat guarantee is valid for 7 days after purchase.
2. 5% discount per item & delivery (where delivery is cheaper vs Age UK Incontinence).
3. Products must be like for like.
4. Postage must be taken into account in the overall comparison.
5. Please note: To ensure we don’t run out of stock for our other customers, Price Beat is limited to 4 items per product, per household.
How do I place an order?
You can place an order either online through our secure shopping section or over the phone. Ouronline shop or you can phone us our ordering line is 0800 046 1501
Can you give me advice on my Incontinence?
Our staff are only able to give advice on the products we have available. For specialist Incontinence advice it is always best to speak to either a continence specialist or a Doctor.
How do I know which product to buy?
Choosing the right product can be difficult and quite confusing when confronted with a large range of products. We currently have a lot of information and advice relating to this subject, along with product reviews of popular items. Both of these sections can be found by clicking the relating tab above.
Can you explain your absorbency rating system?
Our absorbency rating system comes in 2 different forms. The first is shown simply in milliliters. You can work out how much liquid this is in practice by comparing it to everyday objects containing liquid, where the amount in ml is shown (eg. small bottles of water etc.). The second is taken from the manufacturers of the product. Most manufacturers will have a droplet system, with 1 droplet being the least and either 4 or 8 being the highest.
How will my order be delivered?
Orders are delivered using either Royal Mail or a third party courier called Yodel (formerly, Home Delivery Network). We find both methods of delivery very reliable and efficient and rarely have a problem with either.
Are orders delivered in discreet packaging?
Yes, all orders are delivered either in plain purple mailing sacks or in cardboard boxes with any text covered over using black tape.
What is your returns policy?
There are several circumstances in which we will happily refund or exchange your purchase. These are:
a) if you change your mind.
The unwanted product must be returned in an as new condition with all packaging and accessories, within 365 days of purchase.
If you return a product to us we will not refund the actual cost of delivering the product to you as we will have incurred it. If we return the product on your behalf, we will charge you the actual cost of us doing this. We do not seek to make money out of this, but we do seek to recover our incurred costs and hope you feel that this is fair.
We recommend that you make use of a parcel delivery company which will insure you for the value of the goods that you are returning.
b) if the product is faulty or is damaged in transit.
We will either refund you or issue you with a credit note to the same value as your purchase as quickly as we can.
c) if the product develops a fault while still within its warranty period.
For your convenience, we allow you 28 days in which to return the faulty product to us for either a replacement or a refund. If it is difficult for you to return the product to us yourself simply contact us and we will collect it from you.
Even after the warranty period has expired on your purchase we will endeavour to assist you in fixing the faulty product as quickly as we can.