Hassle Free Returns
Thinking of returning an item?
Shop in confidence with our 365 day Return Policy.
Incontinence Advisors working with Age UK are very proud to add yet another reason to buy from us.
We understand that when you buy your products, you need reassurance that you can change your mind, when you want to, and get your money back. Without the pressure of a 7, 14 or even 30 day time limit.
To help give you that peace of mind, we have a 365 day return policy so you can live without the pressure to return products quickly.
• You can return any items you purchased for up to 365 days from the purchase date.
• Products must be in the unused condition that you received them in.
• The cost of returning the goods is at your own cost. It's recommended that you use a parcel delivery company that will insure you for the value of the goods you are returning.
Please note that hygiene or incontinence products cannot be accepted back if the packets have been opened.
Incontinece Advisors working with Age UK cannot accept returns of specially ordered, bespoke or made to measure products.
You do not need to call us to let us know that you are returning something unless the item is incorrect, has a fault or falls outside of our guarantee period.
How to Return Products
Waiting around all day for a collection can be frustrating, for your convenience we are working with Collect+ so you can drop off parcels of up to 10kg in weight at your leisure:
For parcels up to 10kg in weight*, with maximum dimensions of 60cm x 50cm x 50cm
Return to over 5800 Collect+ locations open late 7 days a week.
If you are looking to return an item that weighs over 10kg, we can arrange a
home collection from just £5 per parcel.
Please specificy a day you will be available (Monday to Friday).
We regret that we cannot specify or guarantee a time for collection.
To enquire, please complete the contact form here
*Please check your package weight and dimensions before requesting. Weight is displayed on your original delivery note.
You are welcome to arrange your own returns outside of these options. To return a health or incontinence product, please enclose the original delivery note stating the reason for return and if you would like an exchange or refund and send it to:
Choice Shops LTD
Stafford Park 18
If you have lost your original delivery note don’t worry! Just print out and complete our Returns Form, and send it with the item to the address shown on the form.
For instructions to return any other product, please contact us on 0800 046 1501. Please DO NOT send your purchase back to the manufacturer.
Once your item is received and inspected by our service department, your refund will be automatically processed and issued. Please note that depending on your bank, a refund can take up to 7 working days to show in your account.
Booking a service with Collect+ a contract is formed between yourself the consumer and Collect+ the supplier and is independent of Choice Shops LTD. Choice Shops LTD will not be held liable for any delays, losses or failures of service.
Damaged or Faulty Products
If your product is damaged on delivery, or develops a fault within the warranty period, please contact us within 7 days of delivery, or as soon as the warranty issue is noticed, by calling 0800 046 1501.
Incontinence Advisors working with Age UK regret that we cannot accept items for repair and that we do not stock spares for all products.