Age UK Incontinence Nurse Helpline - 0800 975 5039
Ask the Nurse…
Do you find it embarrassing visiting a Doctors surgery? Worried about other people finding out? Are you afraid of admitting that you have a problem and you need help? It may be you’re looking for support and advice on how best to help a relative suffering from incontinence.
Here at Incontinence Advisors working with Age UK, we understand that incontinence can be embarrassing, isolating and at times, difficult to know where to go for help. With this NEW service, you can now discuss, in confidence any bladder or bowel issues with one of our specially trained Continence Nurses who will provide advice and support or even signpost you over the phone to help manage your incontinence.
Who is the helpline for?
- People with bladder and bowel issues,
- Family caring for loved ones suffering from incontinence,
- Careers or professionals may find it useful to speak to a Nurse with specialist knowledge.
What happens when I call 0800 975 5039?
- You will speak to dedicated Customer Service Advisor who will book a specific time for a call back. It’s important that this happens at a time to suit you. You might prefer a call back during a time period when the house is quiet and you won’t be disturbed or overheard. Alternatively, you will be contacted within 2 working days. Calls are made between 10am and 4pm, Monday to Friday and exclude Bank Holidays.
- A Nurse Advisor will listen and discuss in confidence any appropriate advice or support to help you manage your incontinence.
- Don’t rush and take your time. There is no limit to how long you’re on the phone.
- The number is a FREE PHONELINE from any UK landline or mobile.
- The Customer Service and Nurse Advisor will only use any personal details for the purpose of dealing with your enquiry. In order to comply with legal requirements and healthcare professional codes of conduct, there are rare situations when confidentially may be broken if that action is in the best interests of the person, such as if a caller is at risk of harm from themselves or from others.
- It is important that you get the right help to deal with your incontinence. The clinical advice provided by the Nurse is based on the information you have provided in confidence. The service does not provide medical treatment or care. People should seek advice from their GP or another Healthcare Professional as needed.
We welcome your Feedback
Once you’ve finished speaking to one of the Nurses, you have the opportunity to leave your feedback on how good or bad you thought the service was. We use this information to continually improve the service we provide. This will be carried out in a separate call back by one of our Customer Service Advisors, a week on from your call with the Nurse Advisor. Don’t worry, you can opt out of this call back when you talk to the Nurse.