Information about the shop

0800 046 1501

Call free Mon - Thur: 8am to 6pm,
Fri: 8am to 5:30pm, Sat: 9am to 1pm

Donations to Age UK charities from Age Co sales expected to reach £3 million this year

Incontinence Advisors Logo.

Age Co incontinence products are provided by Choice Shops Ltd

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Christmas Delivery Information

Listed below are the last dates recommended that you place your order by to receive delivery before Christmas, as well as when your orders should arrive if placed after these dates. Deliveries can be affected by a number of factors such as bad weather and high parcel volumes, so it is advised that you place your order as soon as possible.

To receive your order before Christmas, please order by:

9pm on Thursday 20th December for Next Day Delivery
9pm on Tuesday 18th December for Economy & Standard Delivery

Orders placed before Christmas Eve but after the above dates will be delivered between Christmas and New Year. Please see table below for orders placed after Christmas Eve:

Expected Delivery Date
Order DateNext Day DeliveryEconomy & Standard Delivery
24th Dec*27th Dec29th Dec
25th Dec27th Dec29th Dec
26th Dec27th Dec29th Dec
27th Dec28th Dec31st Dec
28th Dec29th Dec1st Jan
29th Dec31st Dec2nd Jan
30th Dec31st Dec2nd Jan
31st Dec*2nd Jan4th Jan
1st Jan3rd Jan5th Jan
2nd Jan3rd Jan5th Jan

*On the 24th and 31st December orders need to be placed before 2pm to receive them on the listed Expected Delivery Date. Orders placed after 2pm may not be dispatched until the 26th December or 2nd of January respectively.

Items not labelled as 'Next Working Day' may need to be ordered sooner. This also applies to deliveries to Northern Ireland and non-mainland orders. You can contact our Customer Service Team for more information on 0800 046 1501.

Christmas Customer Service Opening Times

Sunday 23rd December: CLOSED
Monday 24th December: 8am - 6pm
Tuesday 25th December: CLOSED
Wednesday 26th December: CLOSED
Thursday 27th December: 8am - 6pm
Friday 28th December: 8am - 5:30pm
Saturday 29th December: 9am - 1pm
Sunday 30th December: CLOSED
Monday 31st December: 8am - 6pm
Tuesday 1st January: CLOSED
Wednesday 2nd January: 8am - 6pm

Once you have found the right product for you, Incontinence Advisors offer a range of good value, convenient delivery options depending on your location. Place your order before 9 pm and receive it as early as 12 pm the next day in some areas!

 

Delivery Area

Convenient Delivery Options

Delivery Times 

Delivery Charges

Order Value Below £50

Ex. VAT

Order Value Above £50

Ex. VAT

 

 

 

 

UK Mainland

Pre 12pm Next Day Delivery

Order before 9pm Sunday to Friday for delivery the Next Day. Orders placed on a Saturday will be dispatched for delivery on Monday.

£9.99

 

£9.99

Next Day Delivery

 

Order before 9pm Sunday to Friday for delivery the Next Day. Orders placed on a Saturday will be dispatched for delivery on Monday.

£4.99

 

£4.99

Economy Delivery

Order before 4pm Monday to Friday for
delivery within 3-5 days (inc. Saturday). Delivery between 7am and 9pm.

£3.49

 

FREE

Northern Ireland, Isle of Man, Isle of Wight
and Scilly Isles

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3-5 working days. Delivery between 7am and 9pm. Please note at present we do not offer delivery to the Republic of Ireland.

£5.99

 

Scottish Highlands and Islands

Standard Delivery

Order before 4pm Monday to Friday for delivery within 5 working days. Delivery between 7am and 9pm.

£5.99

Channel Islands

 

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3-5 working days. Delivery between 7am and 9pm.

£7.99

* Deliveries are subject to the size of the parcle, courier company used and geographical location. Call for more information 0800 046 1501

 

 Direct and Heavy Item Delivery

A small number of products are labelled with DELIVERED IN  2, 3, 4, 7 DAYS or 2 WEEKS. These products are delivered directly from carefully selected manufacturers. Some of these items are heavy and incur a delivery charge of £55 ex. VAT. Parcels are not tracked but if you call the Incontinence Advisors Customer Service Team on 0800 046 1501, they will happily update you on the delivery of your parcel. Please see Direct Delivery information below.

 

Delivery Area

Convenient Delivery Options

Delivery Time

Delivery Charges EX. VAT

UK Mainland

Direct Delivery

 

Product dependant

£4.99

 



Mixed Delivery Options

If your order consists of more than one product with different delivery times, then individual products may be sent out at different times to ensure you get your products as soon as possible. Don’t worry this service is at no extra cost to you!

 

How to Track an Order

 

Delivery Tracking

If your order is despatched using an Incontinence Advisors Courier then you will automatically be sent an email with a consignment number that starts with ‘JD’. You can use this to track the current status of your parcel.

If your order is despatched using Royal Mail or is a Direct Delivery then you cannot track your order but feel free to call the Incontinence Advisors Customer Service team and they will happily update you on the status of your order. 

 

Can’t wait in all day to receive your parcel?

One of the problems with ordering online is that you can’t wait in all day to receive your parcel. Well, don’t worry. Orders are delivered between 8.30am and 9 pm or with your post if your order is sent using Royal Mail. Incontinence Advisors understand how tedious it can be waiting in all day so there are a few measures in place to make receiving your order as pain-free as possible!

 

Leave Safe Policy

Waiting in all day for a parcel can be boring. For your convenience, Incontinence Advisors have a Leave Safe Policy with the courier. This means that if you are not at home when the courier delivers your order, then they will attempt to leave it in a safe place like with a neighbour, in a garage or porchway. 

If the Driver is unable to find a safe place, then they will leave a card and take the parcel back to your local service centre. Use the reference number and telephone number on the card to arrange a suitable time for delivery or collection.

At the moment, this doesn’t apply to Direct Deliveries.

 

Discreet Packaging

Incontinence Advisors are aware of how important your privacy is when receiving your order. All parcels are discreetly packaged in either an unmarked box or a black bag.  Any postage labels will have reference to Choiceshops Ltd so that you can be totally confident that the nature of the order is only known by you.

 

What do you do if your order doesn’t arrive when you expect?

98.7% of orders are delivered on time. In the unlikely event that it does not arrive when you expect then please call or email one of the Incontinence Advisors Customer Service team members who will sort out the problem with minimum fuss.

 

The Legal Information

When you buy products from Incontinence Advisors, delivery is included in the contract. Under the contract formed, Incontinence Advisors will deliver the goods to a place specified by you, the customer. This might include your own address, a friends or a relatives address. Although delivery is included in the contract, the delivery charge will be itemised on your invoice.