Information about the shop

0800 046 1501

Call free Mon - Thur: 8am to 6pm,
Fri: 8am to 5:30pm, Sat: 9am to 1pm

Donations to Age UK charities from Age Co sales expected to reach £3 million this year

Incontinence Advisors Logo.

Age Co incontinence products are provided by Choice Shops Ltd

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Delivery Information

Once you have found the right product for you, Incontinence Advisors offer a range of good value, convenient delivery options depending on your location. Place your order before 9 pm and receive it as early as 12 pm the next day in some areas!

 

Delivery Area

Convenient Delivery Options

Delivery Times 

Delivery Charges

Order Value Below £50

Ex. VAT

Order Value Above £50

Ex. VAT

 

 

 

 

UK Mainland

Pre 12pm Next Day Delivery

Order before 9pm Sunday to Friday for delivery the Next Day. Orders placed on a Saturday will be dispatched for delivery on Monday.

£9.99

 

£9.99

Next Day Delivery

 

Order before 9pm Sunday to Friday for delivery the Next Day. Orders placed on a Saturday will be dispatched for delivery on Monday.

£4.99

 

£4.99

Economy Delivery

Order before 4pm Monday to Friday for
delivery within 3-5 days (inc. Saturday). Delivery between 7am and 9pm.

£3.49

 

FREE

Northern Ireland, Isle of Man, Isle of Wight
and Scilly Isles

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3-5 working days. Delivery between 7am and 9pm.

£5.99

 

Scottish Highlands and Islands

Standard Delivery

Order before 4pm Monday to Friday for delivery within 5 working days. Delivery between 7am and 9pm.

£5.99

Channel Islands

 

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3-5 working days. Delivery between 7am and 9pm.

£7.99

Republic of Ireland

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3-5 working days. Delivery between 7am and 9pm.

£7.99

* Deliveries are subject to the size of the parcle, courier company used and geographical location. Call for more information 0800 046 1501

 

 Direct and Heavy Item Delivery

A small number of products are labelled with DELIVERED IN  2, 3, 4, 7 DAYS or 2 WEEKS. These products are delivered directly from carefully selected manufacturers. Some of these items are heavy and incur a delivery charge of £55 ex. VAT. Parcels are not tracked but if you call the Incontinence Advisors Customer Service Team on 0800 046 1501, they will happily update you on the delivery of your parcel. Please see Direct Delivery information below.

 

Delivery Area

Convenient Delivery Options

Delivery Time

Delivery Charges EX. VAT

UK Mainland

Direct Delivery

 

Product dependant

£4.99

 



Mixed Delivery Options

If your order consists of more than one product with different delivery times, then individual products may be sent out at different times to ensure you get your products as soon as possible. Don’t worry this service is at no extra cost to you!

 

How to Track an Order

 

Delivery Tracking

If your order is despatched using an Incontinence Advisors Courier then you will automatically be sent an email with a consignment number that starts with ‘JD’. You can use this to track the current status of your parcel.

If your order is despatched using Royal Mail or is a Direct Delivery then you cannot track your order but feel free to call the Incontinence Advisors Customer Service team and they will happily update you on the status of your order. 

 

Can’t wait in all day to receive your parcel?

One of the problems with ordering online is that you can’t wait in all day to receive your parcel. Well, don’t worry. Orders are delivered between 8.30am and 9 pm or with your post if your order is sent using Royal Mail. Incontinence Advisors understand how tedious it can be waiting in all day so there are a few measures in place to make receiving your order as pain-free as possible!

 

Leave Safe Policy

Waiting in all day for a parcel can be boring. For your convenience, Incontinence Advisors have a Leave Safe Policy with the courier. This means that if you are not at home when the courier delivers your order, then they will attempt to leave it in a safe place like with a neighbour, in a garage or porchway. 

If the Driver is unable to find a safe place, then they will leave a card and take the parcel back to your local service centre. Use the reference number and telephone number on the card to arrange a suitable time for delivery or collection.

At the moment, this doesn’t apply to Direct Deliveries.

 

Discreet Packaging

Incontinence Advisors are aware of how important your privacy is when receiving your order. All parcels are discreetly packaged in either an unmarked box or a black bag.  Any postage labels will have reference to Choiceshops Ltd so that you can be totally confident that the nature of the order is only known by you.

 

What do you do if your order doesn’t arrive when you expect?

98.7% of orders are delivered on time. In the unlikely event that it does not arrive when you expect then please call or email one of the Incontinence Advisors Customer Service team members who will sort out the problem with minimum fuss.

 

The Legal Information

When you buy products from Incontinence Advisors, delivery is included in the contract. Under the contract formed, Incontinence Advisors will deliver the goods to a place specified by you, the customer. This might include your own address, a friends or a relatives address. Although delivery is included in the contract, the delivery charge will be itemised on your invoice.