Information about the shop

0800 046 1501

Call free Mon - Fri: 9am to 5pm

Donations to Age UK charities from Age Co sales are expected to reach £3 million this year

Incontinence Advisors Logo.

Age Co incontinence products are provided by Choice Shops Ltd

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Delivery Information

Once you have found the right product for you, Incontinence Advisors offer a range of good value, convenient delivery options depending on your location. Place your order before 9 pm and receive it as early as 12 pm the next day in some areas!

Delivery Area

Convenient Delivery Options

Delivery Times 

Delivery Charges

Order Value Below £50

Ex. VAT

Order Value Above £50

Ex. VAT

 

 

 

 

UK Mainland

Pre 12pm Next Day Delivery

Order before 9pm Sunday to Friday for delivery the Next Day. Orders placed on a Saturday will be dispatched for delivery on Monday.

£9.99

£9.99

Next Day Delivery

Order before 9pm Sunday to Friday for delivery the Next Day. Orders placed on a Saturday will be dispatched for delivery on Monday.

£4.99

£4.99

Standard Delivery

Order before 9pm Sunday to Friday for delivery within 3 days (inc. Saturday). Delivery between 7am and 9pm

£3.99

FREE

Economy Delivery

Order before 4pm Monday to Friday for delivery within 5 days (inc. Saturday). Delivery between 7am and 9pm.

£3.49

FREE

Northern Ireland, Isle of Man, Isle of Wight
and Scilly Isles

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3-5 working days. Delivery between 7am and 9pm. Please note at present we do not offer delivery to the Republic of Ireland.

£5.99

 

Scottish Highlands and Islands

Standard Delivery

Order before 4pm Monday to Friday for delivery within 5 working days. Delivery between 7am and 9pm.

£5.99

Channel Islands

 

Standard Delivery

Order before 4pm Monday to Friday for delivery within 3-5 working days. Delivery between 7am and 9pm.

£7.99

* Deliveries are subject to the size of the parcle, courier company used and geographical location. Call for more information 0800 046 1501

 

 Direct and Heavy Item Delivery

A small number of products are labelled with DELIVERED IN  2, 3, 4, 7 DAYS or 2 WEEKS. These products are delivered directly from carefully selected manufacturers. Some of these items are heavy and incur a delivery charge of £55 ex. VAT. Parcels are not tracked but if you call the Incontinence Advisors Customer Service Team on 0800 046 1501, they will happily update you on the delivery of your parcel. Please see Direct Delivery information below.

 

Delivery Area

Convenient Delivery Options

Delivery Time

Delivery Charges EX. VAT

UK Mainland

Direct Delivery

 

Product dependant

£4.99

 



Mixed Delivery Options

If your order consists of more than one product with different delivery times, then individual products may be sent out at different times to ensure you get your products as soon as possible. Don’t worry this service is at no extra cost to you!

 

How to Track an Order

 

Delivery Tracking

Once your order is with the courier you’ll receive an email or text message to let you know it’s on its way. This will include a tracking number for you to keep an eye on your parcel as it makes its way to you. 

 

Can’t wait in all day to receive your parcel?

Not a problem. Sometimes it's tricky when ordering online because you might already have other plans when the courier comes to deliver your parcel. If you can't wait in, don’t worry. We use a variety of different carriers such as Hermes, Yodel, DPD and more to get your items to you in the safest and fastest time possible. If you’re not home when the courier arrives they will leave a card letting you know which of the following actions they’ve taken:


- Attempt re-delivery – The courier will reattempt up to 3 times before returning the parcel to us
- Leave your order with a neighbour – They’ll let you know which one they left it with
- Leave your order in a safe place – The card will tell you where they’ve left your parcel

 

Discreet Packaging

Incontinence Advisors are aware of how important your privacy is when receiving your order. All parcels are discreetly packaged in either an unmarked box or a black bag.  Any postage labels will have reference to Choiceshops Ltd so that you can be totally confident that the nature of the order is only known by you.

 

What do you do if your order doesn’t arrive when you expect?

98.7% of orders are delivered on time. In the unlikely event that it does not arrive when you expect then please call or email one of the Incontinence Advisors Customer Service team members who will sort out the problem with minimum fuss.

 

The Legal Information

When you buy products from Incontinence Advisors, delivery is included in the contract. Under the contract formed, Incontinence Advisors will deliver the goods to a place specified by you, the customer. This might include your own address, a friends or a relatives address. Although delivery is included in the contract, the delivery charge will be itemised on your invoice.